Genral Terms and Conditions

Last updated: January 1, 2024

Definitions

1, Parcel100 B.V. : Chamber of Commerce no. 92251838.

2. Customer: the party which Parcel100 B.V. has entered into an agreement with.

3. Parties: Parcel100 B.V. and customer together.

4. Consumer: a customer who is an individual acting for private purposes.

 

Applicability

1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Parcel100 B.V. .

2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.

3. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.

Offers and quotations

1. Offers and quotations from Parcel100 B.V. are without engagement, unless expressly stated otherwise.

2. An offer or quotation is valid for a maximum period of 2 months from its date, unless another acceptance period is stated in the offer or quotation.

3. If the customer does not accept an offer or quotation within the applicable time frame, the offer or quotation will lapse.

4. Offers and quotations do not apply to repeated orders, unless the parties have agreed upon this explicitly and inwriting.

Acceptance

1. Upon acceptance of a quotation or offer without engagement, Parcel100 B.V. reserves the right to withdraw the quotation or offer within 3 days after receipt of the acceptance, without any obligations towards the customer.

2. Verbal acceptance of the customer only commits Parcel100 B.V. after the customer has confirmed this in writing (or electronically).

Prices

1. All prices used by Parcel100 B.V. are in euros, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.

2. Parcel100 B.V. is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.

3. The parties agree on a total price for a service provided by Parcel100 B.V. , This is always a target price, unless the parties have explicitly agreed upon in writing on a fixed price, which cannot be deviated from.

4. Parcel100 B.V. is entitled to deviate up to 10% of the target price.

5. If the target price exceeds 10%, Parcel100 B.V. must let the customer know in due time why a higher price is justified.

6. If the target price exceeds 10%, the customer has the right to cancel the part of the order that exceeds the target price by 10%.

7. Parcel100 BV. has the right to adjust prices annually.

8. Parcel100 B.. will communicate price adjustments to the customer prior to the moment the price increase becomes effective.

9. The consumer has the right to terminate the contract with Parcel100 B.V. if he does not agree with the price increase.

Payments and payment term

1. Parcel100 B.V. may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed amount.

2. The customer must have paid the full amount within 2 months, after delivery.

3. Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally in default, without Parcel100 B.V. having to send the customer a reminder or to put him in default.

4. Parcel100 B.V. reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount of the services or products.

Consequences of late payment

1. If the customer does not pay within the agreed term, Parcel100 B.V. is entitled to charge an interest of 2% per month for non-commercial transactions and an interest of 8% per month for commercial transactions from the day the customer is in default, whereby a part of a month is counted for a whole month.

2, When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to arcel100 B.V. .

3, The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection cost.

4.lf the customer does not pay on time, Parcel100 B.V. may suspend its obligations until the customer has met his payment obligation.

5. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer. the claims of Parcel100 B.V on the customer are immediately due and payable.

6. If the customer refuses to cooperate with the performance of the agreement by Parcel100 B.V. , he is still obliged to pay the agreed price to Parcel100 B.V.

Right of recovery of goods

1. As soon as the customer is in default, Parcel100 B.V. is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.

2. Parcel100 B.V. invokes the right of recovery by means of a written or electronic announcement.

3. As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concerned to Parcel100 B.V. , unless the parties agree to make other arrangements about this.

4, The costs for the collection or return of the products are at the expense of the customer.

Right of withdrawal

1. A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason provided that:

• l  the product has not been used
• l  it is not a product that can spoil quickly, like food or flowers
• l  the product is not specially tailored for the consumer or adapted to its special needs
• l  it is not a product that may not be returned for hygienic reasons (underwear, swimwear, etc.)
• l  the seal is still intact, when the product is a data carrier with digital content (DVDs, CDs, etc.)
• l  the service does not concern accommodation, travel, restaurant business, transport, catering assignment or form of leisure activity
• l  the product is not a separate magazine or a loose newspaper
• l  the purchase does not concern an (assignment to) urgent repair
• l  it does not concern a service that is fully performed with the consent of the customer within the 14 calendar days right of withdrawal period and the consumer has not renounced his right of withdrawal

2. The cooling-off period of 14 days as referred to in paragraph 1 commences:

• l  on the day after the consumer has received the last product or part of 1 order
• l  as soon as the consumer has received the first the product of a subscription
• l  as soon as the consumer has purchased a service for the first time
• l  as soon as the consumer has confirmed the purchase of digital content via the internet

3. The consumer can notify his right of withdrawal via info@parcel100.com , if desired by using the withdrawal form that can be downloaded via the website of Parcel100 B.V. , www.parcel100.com .

4. The consumer is obliged to return the product to Parcel100 B.V. within 14 days after the notification of his right of withdrawal, after which period his right of withdrawal will lapse.

Reimbursement of delivery costs

1. If the purchase costs and any other costs (such as delivery costs) are eligible for reimbursement according to the law, Parcel100 B.V. will refund these costs to the consumer within 14 days of receipt of the timely appeal to the right of withdrawal, provided that the consumer has returned the product to Parcel100 B.V. in time.

2. The costs for return are only reimbursed by Parcel100 B.V. if the complete order is returned.

Reimbursement of return costs

If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the complete order will be borne by the consumer, unless the consumer has an active membership or active account with Parcel100 B.V.

Suspension of obligations by the customer

The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.

Right of retention

1. Parcel100 B.V. can appeal to his right of retention of title and in that case retain the products sold by Parcel100 B.V. to the customer until the customer has paid all outstanding invoices with regard to Parcel100 B.V. unless the customer has provided sufficient security for these payments.

2. The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to Parcel100 B.V.

3. Parcel100 B.V.is never liable for any damage that the customer may suffer as a result of using his right of retention of title.

Settlement

The customer waives his right to settle any debt to Parcel100 B.V. with any claim on Parcel100 B.V.

Retention of title

1. Parcel100 B.V. remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard to Parcel100 B.V. under whatever agreement with Parcel100 B.V, including of claims regarding the shortcomings in the performance.

2. Until then, Parcel100 B.V. can invoke its retention of title and take back the goods.

3. Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.

4. lf Parcel100 B.V. invokes its retention of title, the agreement will be dissolved and Parcel100 B.V. has the right to claim compensation, lost profits and interest.